Human Skills Masterclass: Communication, Emotional Intelligence and Conflict Management
North Carolina Bar Center 8000 Weston Parkway, CaryWith the undeniable rise of artificial intelligence, what separates lawyers from robots? Human skills, or “soft” skills, include emotional intelligence, effective communication, negotiation tactics, client relationship management and conflict resolution. The one-day course includes practical and engaging sessions that help participants understand the crucial emotional component of the success equation and how to use it effectively to manage client relationships,...